Objection · 01
We already have KnowBe4.
Validate
Acknowledge KnowBe4 is the default category choice. Most organisations that take human risk seriously start there.
Reframe
Use the renewal window. Run a 90-day side-by-side before the cycle closes, Phish-prone Percentage alongside Resilience Score, so the board can see what each metric actually shows.
Say
By renewal, the team picks the metric the board finds useful. KnowBe4's Phish-prone Percentage proves users improved at simulations — not that risk reduced.
Proof · Customer
[Customer · TK · 2026] ran KnowBe4 plus Moxso for 90 days. Board adopted Resilience Score as the standing metric. KnowBe4 was not renewed.